Artificial Intelligence (AI) has become a crucial component in enterprises’ digital transformation journeys as they recover from the pandemic. In the past few years, enterprises have started adopting AI at a faster pace for better resilience, cost-effectiveness, and employee productivity. They also understand the importance of explainable and responsible AI adoption to create an inclusive, fair, and bias-free process.

To achieve these objectives, enterprises are reaching out to providers to help them navigate through their talent, capability, and data management challenges, while also ensuring a customer-sensitive and conscious AI adoption approach. Consequently, providers are increasing their investments to assist enterprises in gaining value from their AI initiatives.

In this research, we provide detailed profiles and assessments of 20 IT service providers featured on Everest Group’s AI Services PEAK Matrix®. Each profile provides a comprehensive picture of the provider’s service focus, key Intellectual Property (IP) / solutions, domain investments, and case studies.

Scope

• All industries and geographies
• This assessment is based on Everest Group’s annual RFI process for the calendar year 2021, interactions with leading AI service providers, client reference checks, and an ongoing analysis of the AI services market

Contents

This research features 20 IT service provider profiles, each of which includes:

• An overview of the provider’s AI services business and offerings – vision, scale, and extent of adoption of its AI services across enterprise segments and geographies
• An assessment of the provider’s AI services delivery capabilities, domain investments, key solutions, and partnerships
• A detailed assessment of the provider’s strengths and limitations

Membership(s)

Artificial Intelligence (AI)

Digital Services

Sourcing and Vendor Management