The Role of Global Business Service (GBS) Organizations in the Automotive Industry: What Lies Ahead?
Thematic Report

12 Mar 2021
by Prashray Kala, Anish Agarwal

The automotive industry is grappling with widespread disruption ushered in by next-generation technological themes. Both industry behemoths and new entrants are enhancing their capabilities and developing expertise in areas such as autonomous driving, connectivity, electrification of vehicles, and shared mobility.

The industry is also experiencing new and varied end-user expectations, demand slowdown, and global trade complexities, which have posed challenges for both Original Equipment Manufacturers (OEMs) and tier-1 suppliers. Global Business Service (GBS) organizations are playing an ever more integral role and are rising to this challenge to support their parent enterprises.

This report focuses on the global delivery of automotive engineering services and captures the GBS market landscape, key trends, challenges faced by organizations, the impact of digital, the impact of COVID-19 on the automotive industry, and the role that GBS organizations are playing to support their parent enterprises gain speedy recovery and competitive edge in the market.


  • Industry: automotive
  • Geography: globally


In this research, we analyze the automotive GBS market, with focus on:

  • Current state of the automotive GBS landscape in offshore/nearshore locations
  • Impact of digital engineering and how it is transforming the automotive industry
  • Aftermath of COVID-19 and steps taken by automotive GBS organizations for faster recovery



Engineering Services

Global Business Services (GBS) and Shared Services


Page Count: 42