Enterprises globally have realized the need to evolve into digital-first businesses to remain resilient and competitive. However, quite often, enterprises embarking on digital transformation face challenges such as a heavy reliance on manual techniques in creating a healthy transformation pipeline.

Process mining is an emerging technology that helps enterprises overcome these limitations by providing a data-driven view of their business processes. Process mining solutions leverage different types of system and user activity data to create an accurate, detailed picture of real-world processes.

Everest Group’s Process Mining Playbook provides an in-depth understanding of the process mining solution, its advantages and limitations, key use cases across different business functions, and an overview of its role across the different stages of the digital transformation life cycle. The Playbook describes a step-by-step approach to adopt and scale up the use of process mining solutions, tapping into various frameworks, such as the Everest Group Pinnacle Model® and the Capability Maturity Model (CMM).

It will enable enterprises to determine where they want to get with process mining deployment, create a business case for adoption, identify the capabilities they need to develop to get there, and plot the paths for their journeys.

Scope

All industries and geographies

Contents

In this report, we:

• Discuss the need for digital operations
• Define process mining and describe its benefits, applications, and use cases
• Analyze the role of process mining across the digital transformation life cycle
• Outline an enterprise process mining journey
• Examine the challenges and best practices for the process mining journey
• Define frameworks to accelerate process mining adoption
• Describe process mining market characteristics

Membership(s)

Service Optimization Technologies (SOT)

Sourcing and Vendor Management