Process mining is a key enabler to achieve process excellence and accelerate organizations’ digital transformation journeys. It has emerged as one of the fastest growing markets in the intelligent automation space due to increasing enterprise awareness of the technology and its benefits. It is rapidly gaining traction across geographies and finding a wide range of use cases across business functions and verticals. The adoption of process mining solutions does not only help enterprises achieve cost savings and operational efficiencies by identifying process optimization/automation opportunities, but also improves workforce productivity and enhance customer experience. These products are also evolving rapidly in terms of their capabilities, features, and functionalities. To achieve success, it is critical for enterprises to select the right process mining technology partner(s).

In this report, we assess 18 leading technology vendors in terms of their process mining products, vision & capability, and market impact and categorize them into Leaders, Major Contenders, and Aspirants. The research will help buyers select the right-fit technology vendor for their needs, while technology vendors will be able to benchmark themselves against each other.

Scope

• Process mining products that are sold on license, irrespective of any ongoing business or IT process outsourcing or managed services
• All industries and geographies
• Assessment based on Everest Group’s annual RFI process for the calendar year 2020, interactions with leading process mining technology vendors, client reference checks, and an ongoing analysis of the process mining market

Contents

In this PEAK Matrix® report, we provide:

• Everest Group’s PEAK Matrix® evaluation, a comparative assessment of 18 process mining technology vendors and their categorization as Leaders, Major Contenders, and Aspirants
• An overview of process mining software products
• Competitive landscape of the process mining technology vendor market
• Key process mining technology trends
• Everest Group’s remarks on the key strengths and limitations of each process mining technology vendor
• Desktop Process Mining (DPM) / task mining technology vendor landscape

Membership(s)

Service Optimization Technologies (SOT)

Sourcing and Vendor Management