GBS State of the Market Report: Top 2021 Priorities for GBS
State of the Market Report

30 Mar 2021
by Rohitashwa Aggarwal, Aditi Bansal, Sana Jamal, Aditi Garg

The global sourcing market surpassed US$214 billion in 2020, with Global Business Services (GBS) continuing to be an integral component of the sourcing model, accounting for approximately 27% of the market. The success of the GBS model in India, Ireland, Poland, the Philippines, and China has led buyers to explore it in other locations in Asia, Central & Eastern Europe (CEE), Rest of Nearshore Europe (RONE), Latin America, and Middle East & Africa (MEA). The GBS market has also expanded across verticals and functions.

This research leverages Everest Group’s proprietary GBS database, the industry’s most comprehensive database on GBS centers, and studies GBS centers that provide offshore/nearshore delivery of global services. It excludes shared service centers that serve domestic operations.

The report will be relevant for a broad set of stakeholders – buyers / parent organizations, service providers, GBS organizations, and industry influencers, such as investors and industry bodies.


Industry: all

Geography: offshore/nearshore regions


In this report, we provide an in-depth analysis of the GBS landscape and trends, including market size, growth, and distribution of GBS setups by buyer portfolio, scale, functions supported, and offshore delivery locations. The study concludes with an assessment of top expectations from the GBS model in 2021.



Global Business Services (GBS) and Shared Services


Page Count: 87