Financial Crime and Compliance (FCC) Operations Service Provider Compendium provides accurate, comprehensive, and fact-based snapshots of 23 FCC operations service providers, including their scale of operations, technology solutions, and delivery locations, along with Everest Group’s PEAK Matrix® service provider assessment. The compendium also sheds light on the global pharmacovigilance and complaint management service provider landscape.

The study will enable current and potential buyers of pharmacovigilance and complaint management operations to assess the providers on their areas of strength and limitations based on desired capabilities.

Scope

Industry: Banking & Financial Services (BFS)

Geography: global

Contents

Each service provider profile captures the following pharmacovigilance and complaint management-related details:

• Service suite and scale of operations: key leaders, service suite, FTEs, revenue, recent developments, and partnerships
• Delivery locations: city-level detail of key delivery locations worldwide
• Capabilities and clients: major engagements, revenue split by geography, FTE split by process coverage and location, and number of contracts by buyer size
• Technology solutions: brief descriptions of key technology solutions
• Everest Group assessment: service provider’s position on the Everest Group PEAK Matrix®, market share and delivery capability assessment, and overall evaluation of service provider capabilities

Membership(s)

Banking Business Process

Sourcing and Vendor Management