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The global services market is highly dynamic and evolving rapidly, which is reflected in the shift in priorities from cost arbitrage to automation. Third-party vendors are continually assessing their market position and refining their growth strategies. As enterprises explore various sourcing models to uncover additional value, it is imperative to evaluate new technology offerings and different pricing models. Everest Group’s Factbook and Primer research provides an integrated view of leading providers to aid strategic decision-making for both providers and enterprises in this dynamic marketplace.
Scope
Factbook and Primer provides an ideal knowledge base for enterprises to study providers as well as market evolution. These reports will provide readers with:
Detailed research on leading providers and a fact-based analysis on the genesis of their establishment, drivers for growth, as well as decision-making approach
Providers’ history, their evolution, culture, strategy, performance, and outlook
Evaluation of providers’ performance against peers across various spend categories
Contents
In this research, we study:
Snapshots of Information Technology Services (ITS) and Business Process Services (BPS) providers: an overview of each provider's performance across Everest Group’s PEAK Matrix® reports in the ITS and BPS domains
Company overview: an overview of each provider’s evolution, including its establishment, financial performance, acquisitions, talent management, and delivery presence
Portfolio mix: details of the providers’ revenue performance across parameters, including revenue mix by service and vertical
A deep-dive into providers’ ITS and BPS segments as featured in Everest Group PEAK Matrix® reports: details of provider performance and business plans to achieve goals and sustain position in the ITS and BPS domains
Priority focus and investment areas: an assessment of the providers’ focus areas to grow their businesses further
Investment in digital services: details of each provider’s investment in digital services to remain competitive
Sources
This Factbook and Primer research is based on the following sources of information:
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