Contingent Workforce Management | Pinnacle Model® Analysis

11 Sep 2020
by Michel Janssen, Amy Fong, Arkadev Basak

This report is available only to Outsourcing Excellence members. For information on membership or purchase, please contact us

Contingent Workforce Management (CWM) is a relatively mature area, and most enterprises are currently struggling to achieve benefits beyond cost savings from their CWM programs. A few best-in-class enterprises have been able to derive better outcomes – including overall business and strategic impact.

We recently conducted a survey to understand the capability maturity and outcomes of enterprises’ contingent workforce programs and identified Pinnacle Enterprises™, or best-in-class companies in the space. The journeys of these companies provide insights into how effectively enterprises can leverage their contingent workforce programs to achieve desired outcomes. Whether companies want to make incremental changes or achieve major transformations, Pinnacle Enterprises exemplify the way to success.


We have assessed 68 global enterprises of varying sizes from diverse industries possessing an active contingent workforce program.


In this research, we study the following topics:

  • Differentiators for Pinnacle Enterprises™
  • Key implications for enterprises
  • How to accelerate your intelligent automation journey
  • An assessment of capability maturity
  • An assessment of outcomes

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