AI Start-ups Redefining Business Processes: Top 30 Trailblazers

4 Dec 2020
by Anil Vijayan, Ashwin Gopakumar, Santhosh Kumar, Shiven Mittal, Harsh Kapoor

Artificial Intelligence (AI) technologies have been gaining maturity over the last decade, and, today, AI plays an important role in helping enterprises improve the efficiency of their business processes, enhance customer and employee experience, and even transform their entire business models. Many emerging start-ups offer AI-based solutions to help enterprises achieve these outcomes across different business processes.

This report covers start-ups that leverage AI technologies such as Machine Learning (ML), computer vision, Natural Language Processing (NLP), and deep learning to offer enterprise solutions that transform business processes. The study analyzes 100 high-potential AI start-ups to shortlist the top 30 Trailblazers, which are leading the transformation of business processes. The assessment was done based on various parameters related to capabilities, market growth, and investor confidence.


The report covers start-ups that leverage AI to transform business processes across the following segments:

Industry-specific areas:

  • Banking & capital markets
  • Healthcare & pharma
  • Insurance
  • Manufacturing
  • Retail & e-commerce

Horizontal processes:

  • Finance & accounting
  • HR & talent acquisition
  • Procurement
  • Sales & marketing
  • Supply chain management


In this research, we study the following topics:

  • Defining AI
  • Key components of AI
  • Growth of AI start-ups
  • Use cases of AI in business processes
  • Assessment of key AI start-ups
  • High-potential AI start-ups
  • Detailed view of AI trailblazers


Service Optimization Technologies (SOT)

Sourcing and Vendor Management


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