Digital Workplace – Service Provider Compendium 2020

25 Sep 2020
by Ashwin Venkatesan, Udit Singh, Aditi Prakash

COVID-19 has had a profound impact on enterprises, service providers, and employees. Most enterprises have handled workplace-related disruptions well, albeit with a knee-jerk reaction through Work From Home (WFH) enablement. However, the current WFH model allows employees to remain operational only from home. With remote working bound to play a vital role in the future of workplace, enterprises need to reinvent their long-term vision and approach to WFH and leverage it as an enabler of employee growth, productivity, and experience. They need to understand the requirements of a distributed workforce and create a resilient workplace, underpinned by work from anywhere, anytime, and any device.

In this research, we present an assessment and profiles of 23 IT service providers featured on Everest Group’s Digital Workplace Services PEAK Matrix® and categorize them into Leaders, Major Contenders, and Aspirants. Each profile offers a comprehensive picture of the digital workplace service provider’s vision and strategy, scope of services offered, innovation and investments, delivery capabilities, and strengths and areas of improvement.


This research provides an assessment of IT service providers / system integrators associated with digital workplace services. The report studies the following IT service providers: Accenture & Avanade, Atos, Capgemini, CGI, Cognizant, Computacenter, DXC Technology, Fujitsu, HCL Technologies, IBM, Infosys, LTI, Microland, Mphasis, NTT DATA, Orange Business Services, Stefanini, TCS, Tech Mahindra, Unisys, UST Global, Wipro, and Zensar.


Each service provider profile includes the following:

  • A summary dashboard – assessment of market impact, and vision and capability
  • Detailed strengths and areas of improvement
  • General overview of the provider’s digital workplace services business – vision, scale, overall focus, and extent of adoption of the provider’s digital workplace services across enterprise segments and geographies
  • Overview of the provider’s digital workplace services offerings – portfolio of services and relative focus across service lines
  • Assessment of the provider’s digital workplace services delivery capability, domain investments, key solutions, and key partnerships


Cloud and Infrastructure Services

Sourcing and Vendor Management


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