Capital Markets Disrupted – The Quest for More Continues Despite COVID-19
State of the Market Report

4 Aug 2020
by Manu Aggarwal, Robin Jain

The landscape of capital markets operations is becoming increasingly competitive, as enterprises continue to look for newer solutions to improve their capabilities, expand their footprint, and gain market share. A shift in consumer demand, complexity of operations, and multiple regulatory requirements demand novel product and service offerings driven by efficient operations and processes. COVID-19 is also expected to impact the market, with the industry facing significant liquidity concerns and repricing.

Capital market participants are investing in next-generation digital technologies to address these issues, with more and more financial services players now collaborating and entering into partnerships to catalyze growth. The pandemic may trigger further consolidation, and regulatory policy measures may have to be revisited to promote market efficiency.

This report takes a close look at how enterprises can ramp up their efforts to respond to such changes and compete effectively without taking undue risks. We also take a look at the evolving role of outsourcing service providers, which are increasingly acting more as partners to enterprises by providing end-to-end solutions.


Industry: Banking and Financial Services (BFS)

Geography: global


In this report, we analyze:

  • Key themes governing the capital markets landscape
  • Outsourcing trends in capital markets operations across different processes, geographies, and buyer segments
  • The impact of COVID-19 on the industry
  • The way forward for major capital markets participants – buy side, sell side, and market infrastructure players


Banking and Financial Services (BFS) - Business Process Services (BPS)


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