The Learning Services Provider Profile Compendium is a companion to Everest Group’s latest study, the Learning Services Provider Landscape with PEAK Matrix® Assessment, which assesses 18 major learning services providers. This report provides comprehensive service provider profiles, each of which includes the providers’ delivery capability, market strategy, key organizational developments, delivery footprint, and client portfolio along various dimensions such as services in scope, industry, and buyer-size. In addition, each profile provides the service provider’s positioning on the Everest Group PEAK Matrix® and offers an insightful analysis of its capabilities.

The compendium will enable service providers to benchmark their areas of strength and development against their peers in the marketplace, while buyers and potential buyers of learning services will be able to assess the service providers on their desired set of capabilities.

Scope

This compendium tracks 18 major learning services providers, including Accenture, Capgemini, Capita, CGS, Cognizant, Conduent, GP Strategies, IBM, Infosys, Infopro Learning, Learning Tribes, MPS Interactive, NIIT, Raytheon Professional Services, The Learning Factor, TTEC, and Upside Learning.

Contents

In this research, we analyze learning services providers along the following dimensions:

• Learning services capabilities and strategies – includes company overview, leadership, functional capabilities across geographies, partnerships, key learning-related developments, technology solutions offered, and distribution of learning services FTEs globally
• Learning services portfolios – includes total number of clients & learners, major clients, split of operations by geography, and client split by industry and buyer-size

Membership(s)

Human Resources Outsourcing (HRO)