Finance and Accounting Outsourcing (FAO) – Service Provider Compendium 2021

14 Oct 2020
by Shirley Hung, Vignesh Kannan, Abhishek Singh (BPS), Sailee Ladole, Harshita Saaran

Finance and Accounting Outsourcing (FAO) – Service Provider Compendium 2020 provides accurate, comprehensive, and fact-based snapshots of 25 FAO service providers. It offers a detailed profile of each FAO service provider – with a comprehensive picture of its services suite, scale of operations, recent developments and investments, technology solutions, and delivery locations – and specifies the provider’s position on the Everest Group PEAK Matrix®. The report also provides insights on the global FAO service provider landscape.


  • Industry: FAO
  • This compendium evaluates the following FAO service providers with multi-process capabilities: Accenture, Capgemini, Cognizant, Concentrix, Conduent, Datamatics , DXC Technology, Exela Technologies, EXL, Genpact, HCL Technologies, Hexaware, IBM, Infosys, IQ BackOffice, NTT DATA, Quatrro, Startek, Sutherland Global Services, TCS, Tech Mahindra, Teleperformance, TMF Group, Wipro, and WNS


Each service provider profile provides the following details:

  • FAO service suite and scale of operations: key leaders, services suite, FTEs, and recent developments and investments
  • FAO client portfolio: major clients and recently announced contracts, as well as FAO revenue split by geography, industry, and buyer size
  • Global FAO delivery locations: details of key delivery locations worldwide
  • FAO technology solutions: brief descriptions of key technology solutions
  • Detailed assessment of FAO capabilities: market success, delivery capability assessment, and remarks on each service provider’s strengths and areas of improvement


Finance & Accounting Outsourcing

Sourcing and Vendor Management


Page Count: 167