Finance and Accounting Outsourcing (FAO) – Service Provider Landscape with Services PEAK Matrix® Assessment 2020

9 Sep 2020
by Shirley Hung, Vignesh Kannan, Abhishek Singh (BPS), Sailee Ladole

The global multi-process FAO market, which grew steadily at 8-10% in 2019, is experiencing a disruption due to the COVID-19 pandemic. It is interesting to note that while on the one hand, the pandemic has impacted contract renewals, new large-scale initiatives, and transaction volumes, on the other hand, increasing demand for immediate cost takeout, cash unlock, and digitalization is accelerating new digital initiatives and driving growth.

FAO service providers are differentiating themselves by offering end-to-end transformative solutions, combined with domain and industry expertise, a design thinking approach, transformation frameworks, and next-generation offerings leveraging automation and analytics. This research studies and assesses FAO service providers based on their vision and capabilities, and market impact, and categorizes them into Leaders, Major Contenders, Aspirants, and Star Performers based on their market performance.

In this research, we focus on:

  • Everest Group’s Services PEAK Matrix® evaluation, a comprehensive assessment of 25 FAO service providers
    • 2020 FAO PEAK Matrix and Star Performers
    • Service provider capability assessment
  • FAO service provider landscape
  • Remarks on key strengths and areas of improvement for each FAO service provider


  • Services: FAO
  • Geography: global
  • Service providers: We have studied 25 FAO service providers with multi-process capabilities, including Accenture, Capgemini, Cognizant, Concentrix, Conduent, Datamatics , DXC Technology, Exela Technologies, EXL, Genpact, HCL Technologies, Hexaware, IBM, Infosys, IQ BackOffice, NTT DATA, Quatrro, Startek, Sutherland Global Services, TCS, Tech Mahindra, Teleperformance, TMF Group, Wipro, and WNS


Finance & Accounting Outsourcing


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