The start to 2020 has been turbulent, mired in speculation about an impending global financial markets meltdown and the impact it would have on the world. The ongoing COVID-19 driven economic slowdown has further increased chances of a recession happening sooner rather than later. In this context, this viewpoint talks about the implications of a recession on enterprises, service providers, and Global In-house Centers (GICs) and recommends steps for each of them to mitigate its impact.
Contents
Drawing insights from Everest Group’s extensive research, as well as interactions with market stakeholders, this study includes the following topics:
Key themes in the evolution of the global sourcing landscape in the last decade
Impact of an imminent recession on the global sourcing landscape, compared to the 2008 recession
Recommendations for key stakeholders to mitigate recessionary impact
The unprecedented level of technological advancements has already started making massive inroads into the global service delivery construct. While there is no denial of the fact that redistribution of work between humans and technology will lead to…
