Upcoming Contract Renewals - Cloud & Infrastructure Services 2019

31 Jan 2019
by Udit Singh, Abhishek Mundra, Riya Munjal, Supriya Rajpal

Every year a large portion of the sourced services market comes back to the planning/negotiating table, as contracts keep expiring. Most of these deals had originally been procured via a competitive process involving Request for Proposals (RFPs), capability assessment, and shortlisting of service providers.

Renewals and recompetes provide opportunity for service providers to deliver innovative services, attractive commercials, and next-generation technology solutions to expand their wallet share amidst disruptive factors such as saturation, slowing growth rate, and new and more agile competitors. It also provides enterprises with an opportunity to make course correction based on lessons learned during the lifetime of the just-concluded engagement and adjust sourcing strategy to suit the current business environment.

Buyers of infrastructure services with long-term multi-tower engagements are driving the productivity agenda hard and are not averse to looking at alternative service providers to counter declining productivity levels. This research analyzes renewals coming up in the next two years, with a focus on infrastructure services (IS) contracts.

Scope of the analysis

The scope of this report includes:

  • Analysis of the ITS and BPS markets with deals in scope that are to be renewed in the future
  • Key vertical, geographical, and scope-based analysis with a focus on IS and bundled contracts
  • Analysis of IS and bundled contracts by scope (datacenter, network, helpdesk, and desktop) across geographies


Cloud & Infrastructure Services


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