Finance and Accounting (F&A) Digital Capability Platform (DCP) Solutions PEAK Matrix™ Assessment with Service Provider Landscape 2020

16 Dec 2019
by Shirley Hung, Vignesh Kannan, Abhishek Singh (BPS)

As the Finance & Accounting Outsourcing (FAO) industry shifts from an arbitrage-first to a digital-first model, buyers are increasingly trying to understand the digital ecosystem of service providers to minimize human effort, improve efficiencies, and drive better outcomes. Everest Group has developed the Digital Capability Platform (DCP) – a framework that helps understand the digital ecosystem with multiple levers, each addressing different buyer needs. While individual digital components such as RPA and analytics are important, the impact is much higher when they are integrated and implemented collectively as a suite. The purpose of this research is to understand and assess service providers based on their FAO solutions.

In this research, we focus on:

  • Everest Group Solutions PEAK Matrix™ evaluation, a comparative assessment of 19 FAO service providers’ DCP solutions, based on which the providers are segmented into three categories:
    • Leaders: Accenture, Capgemini, Genpact, IBM, Infosys, and TCS
    • Major Contenders:Cognizant, DXC Technology, Exela Technologies, EXL, HCL, NTT DATA, Sutherland Global Services, Wipro, and WNS
    • Aspirants: Conduent, Datamatics, Hexaware, and IQ BackOffice
  • Service provider digital capability assessment
  • Key strengths and areas of improvement for each FAO service provider


  • Services: FAO
  • Geography: global
  • Service providers: 19 leading FAO service providers


Finance & Accounting Outsourcing


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