Finance and Accounting Outsourcing (FAO) – Service Provider Landscape with Services PEAK Matrix™ Assessment 2019

29 Mar 2019
by Rajesh Ranjan, Shirley Hung, Vignesh Kannan, Abhishek Singh (BPS)

The global multi-process FAO market witnessed a robust Year-on-Year (YOY) growth of 9-10% in 2018. The demand for FAO services remained strong from the United Kingdom, both the traditional markets of North America and Europe, as well as from the emerging Asia Pacific (APAC) and Latin American (LATAM) geographies. An increasing number of first-time outsourcers (especially in the SMB and mid-market segment) and an increasing demand for high-end F&A work from the second- and third-generation outsourcers are the key drivers for market growth. Mature buyers’ increasing willingness to adopt next-generation technology is also fueling growth. Some of the key means by which providers are differentiating themselves are by offering end-to-end transformative solutions, combined with domain and industry expertise; design thinking approach; transformation frameworks; process reengineering; and next-generation innovative offerings around advanced analytics and AI. The purpose of this research is to understand and assess FAO service providers based on their capabilities and impact in the FAO market.

In this research, we focus on:

  • Everest Group’s Services PEAK Matrix™ evaluation, a comprehensive assessment of 24 FAO service providers
    • 2019 FAO PEAK Matrix and Star Performers
    • Service provider delivery capability assessment
  • Remarks on key strengths and areas of improvement for each FAO service provider
  • Service provider landscape

The scope and methodology of this report includes:

  • Third-party multi-process FAO deals with a minimum of two F&A processes, over US$1 million in ACV, and a minimum contract term of three years
  • Over 1,000 multi-process FAO deals signed as of 2018
  • Coverage across 24 FAO service providers with multi-process capability including Accenture, Aegis, Arvato, Capgemini, Cognizant, Concentrix, Conduent, Datamatics , DXC Technology, Exela Technologies, EXL, Genpact, HCL, Hexaware, IBM, Infosys, IQ BackOffice, NTT Data, Quatrro, Sutherland Global Services, TCS, TMF Group, Wipro, and WNS


Finance & Accounting Outsourcing


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