Multi-Process Human Resources Outsourcing (MPHRO): A Peek into the Buyer’s Mind – Are Digital Offerings Falling Short?

26 Mar 2018
by Rajesh Ranjan, Anil Vijayan, Priyanka Mitra

This report aims to provide an insight into the key factors driving MPHRO adoption among buyers; in addition to providing an overview of buyers’ perception of the aggregate service provider performance.

The analysis in this report is presented at three levels:

  • Key factors driving MPHRO adoption among buyers
  • MPHRO provider performance
  • Evolving buyer requirements

Some of the key findings are:

  • Greater emphasis on parameters such as innovation and proactiveness compared to traditional metrics, as the role of service providers is moving from transactional agents towards strategic partners
  • New-age metrics are posing a challenge to service providers, since they seem unable to innovate fast enough to keep up with the rising buyer expectations
  • Service providers need to continuously enhance their new-age technology capabilities, while consistently delivering quality insights and engaging proactively to create maximum impact


Human Resources Outsourcing (HRO)


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