As the FAO industry shifts from arbitrage-first to digital-first model, buyers are increasingly seeking to understand the digital capabilities of service providers to eliminate/reduce human effort, improve efficiency, and drive better outcomes. While individual digital components (such as Robotic Process Automation (RPA) and analytics) are important, the impact is much higher when they are integrated and implemented collectively as a suite. Such solutions are referred to as Digital Augmentation Suite (DAS). The purpose of this research is to understand and assess service providers based on DAS solutions offered by them in the FAO market.

In this research, we focus on

• Everest Group Solutions PEAK Matrix™ evaluation, a comparative assessment of DAS solutions of 19 FAO service providers, based on which the providers are segmented into three categories
• Leaders: Accenture, Capgemini, Genpact, IBM, and TCS
• Major Contenders: Cognizant, Exela Technologies, EXL, HCL, Infosys, NTT Data, Sutherland Global Services, Wipro, and WNS
• Aspirants: Conduent, Datamatics, Hexaware, Intelenet, and IQ BackOffice
• Service provider digital capability assessment
• Remarks on key strengths and areas of improvement for each FAO service provider

The scope and methodology of this report includes:

• Services: FAO
• Geography: Global
• Service providers: 19 leading FAO service providers

Membership(s)

Finance & Accounting Outsourcing