Global Locations Annual Report 2016: Persistent Growth in Uncertain Times

19 Oct 2016
by Akshay Pandita, Anurag Srivastava

The global services locations landscape continued to witness stable growth in 2016 in terms of market activity; however, revenue growth rate was slower than the previous year owing to uncertain macroeconomic environment, resulting in reduced investor confidence.

The period also witnessed a shift in growth from offshore to nearshore locations, primarily driven by initiatives of enterprises and service providers to rebalance and optimize their existing locations portfolio and selectively consider newer locations for delivery.

The Global Locations Annual Report 2016 is a unique and comprehensive guide to understanding the nuances of the global services locations landscape and interpreting locations-related developments and trends in order to frame locations strategy. It presents insights into the size and growth of the global services market, global services exports by regions & country, update of locations activity by region & country, and trends affecting global locations (changes in investment environment and exposure to various risks). It also provides industry-leading comparison and analysis of key changes in maturity, arbitrage, and potential of global delivery locations (cities) through our unique MAP MatrixTM analysis.


The report contains four key sections:

  • Global services market
    • Update of the of the size and growth of the global services exports market by both revenue and headcount
    • Delivery locations landscape by revenue and headcount
    • Leading delivery locations by region (e.g., Asia Pacific, Nearshore Europe, Latin America, and Africa & Middle East)
  • Locations activity
    • An update of locations activity in 2015 and H1 2016, by region
    • Key trends in locations activity (e.g., functions supported, mix of tier-1 and tier-2/3 cities, break-up of activity by GICs & service providers, and break-up of activity by /offshore/nearshore/onshore locations)
  • Maturity | Arbitrage | Potential (MAP) MatrixTM: Objective, data-driven, and comparative assessment of locations specific to a market segment (function and process)
    • Information Technology – Application Development and Maintenance (IT-ADM)
    • Contact center (English language)
    • Transactional Business Process Services (BPS)
    • Complex / judgment-intensive BPS
    • Bilingual (Spanish and English language) BPS
    • Multi-lingual (European languages) BPS
    • Analytics
    • Digital services
    • ER&D services
    • IT services in the United States of America

Outlook on locations for each of the above categories

Risk watch by region (Asia Pacific, Americas, and Europe, Middle East, and Africa)

  • Risk dashboard – Risk ratings across parameters, such as quality of infrastructure, safety & security, geopolitical, and macroeconomic environment, for leading (offshore and nearshore) delivery locations across the region
  • Updates on key changes in risk profiles for various delivery locations – important events in the past year that are likely to impact important delivery locations across the region(e.g., increased need for business continuity planning due to natural calamities and regulatory changes in India, health risks in Puerto Rico, internal destabilization in Ukraine, and weakening of major currencies as compared to U.S. Dollar)
  • Key risks/opportunities to watch out for at various delivery locations across various regions (e.g., impact of Brexit on United Kingdom, political instability in Poland, weakening political and macroeconomic conditions in Brazil, policy changes in Argentina, and new educational policy in the Philippines )

The report also provides data tables with details of new centers that were set up in 2015 and H1 2016 for global services delivery.


Locations Insider


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