Rapid advances in AI, bolstered by recent developments in generative AI, are prompting organizations to invest in targeted AI initiatives to achieve business-oriented outcomes. Despite these developments, organizations are unable to fully capitalize on the potential benefits due to fragmented deployments across isolated departments.

Providers with extensive AI capabilities, domain expertise, and a portfolio of innovative solutions can serve as invaluable partners that guide enterprises through the evolving AI ecosystem and translate pilot projects and Proofs of Concepts (PoCs) into successful implementations.

In this report, we analyze 26 AI service providers featured on Everest Group’s AI Services PEAK Matrix^® 2023 and highlight the strengths and limitations of each provider. The study will enable buyers to choose the best-fit provider based on their sourcing considerations, while providers will be able to benchmark their performance against each other.

Scope

• All industries and geographies
• The assessment is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with leading AI service providers, client reference checks, and an ongoing analysis of the AI services market

Contents

In this report, we:

Membership(s)

Artificial Intelligence (AI)

Sourcing and Vendor Management