Rapid workplace changes are driving transformations, and the upcoming years will be significant for the digital workplace. It marks the third wave of value-centric transformation, with enterprises adopting a fully digital future of work and prioritizing improved employee experience, value realization, productivity, cost efficiency, and workplace cohesion. Realizing this goal requires collaboration with suitable providers.

In North America, economic headwinds such as rising inflation, banking crisis, interest rate hikes, and talent competition prompt enterprises to scrutinize spending and prioritize business value outcomes in workplace transformation. There’s also a growing interest in industry-specific solutions, AI-driven innovations, and product-oriented approaches. Providers are enhancing their capabilities to aid enterprises in workplace engagements.

In this report, we assess 26 digital workplace service providers featured on the Digital Workplace Services PEAK Matrix^® – North America and highlight the strengths and limitations of each provider. The study will enable buyers to choose the best-fit provider based on their sourcing considerations, while providers will be able to benchmark their performance against each other.

Scope

• All industries and geographies
• The assessment is based on Everest Group’s annual RFI process conducted over Q1 and Q2 2023, interactions with leading digital workplace service providers, and an ongoing analysis of the digital workplace services marketplace in North America

Contents

In this report, we examine 26 digital workplace service provider profiles and include:

• A summary dashboard – assessment of market impact and vision and capability
• Key capabilities and recent developments
• Providers’ key strengths and limitations

Membership(s)

Digital Workplace

Sourcing and Vendor Management