Digital Workplace Enterprise Pulse 2023: from Provider to True Partner – the Road Not Taken
Market Report

20 Mar 2023
by Udit Singh, Tanvi Rai

Over the past two decades, the digital workplace has undergone a fundamental shift, resulting in multiple waves of transformation that have impacted both the core pillars of this ecosystem: the enterprises and the providers. While providers demonstrated flexibility and responsiveness in handling client situations, they failed to catch the pulse of the enterprises, despite adapting to shifts in enterprise demands with each wave. It is imperative for providers to become cognizant of the true picture of enterprises’ experience in working with them and decipher the reasons behind the prevailing dissatisfaction. The need of the hour for providers is to elevate and transform into a true business partner.

In this report, we present insights from 56 structured interviews with enterprises suggested as references by the 16 global digital workplace providers assessed in this report. The study summarizes the views of various enterprises on the capabilities of their providers across digital workplace services. The report also captures quantitative and qualitative insights across enterprises’ digital agendas.

Scope

  • Industries: all
  • Geography: North America and Europe

Contents

In this report, we examine:

  • Enterprises’ satisfaction levels across industries and geographies
  • Reasons for enterprise satisfaction and dissatisfaction with providers across Europe and North America
  • Enterprises’ future priorities
  • Enterprises’ perception of providers
  • Enterprises’ expectations from providers

Membership(s)

Digital Workplace

Sourcing and Vendor Management

 

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