GBS Cost Benchmarks Book is available only to GBS / Shared Services Excellence members. For information on membership, please contact us

The Cost Benchmarks Book is an off-the-shelf reference for Global Business Services (GBS) professionals to benchmark their in-house delivery costs against market benchmarks and derive back-of-the-envelope business cases. Members can also use the analyst inquiry service to clarify points, ask for additional advice, and discuss any other points related to the book.

Scope

• Cost benchmarks for 25+ IT, Business Process Outsourcing (BPO), and next-generation/digital roles across 10 onshore, nearshore, and offshore global delivery geographies
• Guidance on the potential cost savings associated with hybrid working

Contents

This book offers cost benchmarks for the in-house delivery of Finance and Accounting (F&A), IT Applications, IT Infrastructure, human resources, contact centers, analytics, Robotic Process Automation (RPA), and Agile/DevOps. The benchmarks are provided at a city level for the following 10 countries:

• India (Bangalore, Hyderabad, Pune)
• Philippines (Manila, Cebu)
• China (Shanghai, Dalian)
• Malaysia (Kuala Lumpur)
• Poland (Krakow, Wroclaw)
• Romania (Bucharest)
• Mexico (Mexico City)
• Costa Rica (San Jose)
• US (New York, Dallas)
• UK (London, Manchester)

The cost benchmarks are normalized to industry-standard roles and experience levels and are represented as the 20th, median, and 80th percentiles. The benchmarks have been further broken down into compensation and overheads to help users benchmark compensation, as it is the biggest component of the cost structure.

For information on membership, please contact us

Membership(s)

GBS/SS