Enterprises are struggling to strike the right balance between value realization and experimentation through their Data and Analytics (D&A) investments amid the macroeconomic conditions. They are prioritizing RoI and direct business outcomes from D&A initiatives. At the same time, the emergence of technologies such as generative AI is pushing enterprises to experiment and build a solid data foundation to enable these technologies.

D&A service providers, which include IT/BPO firms and consulting companies with a broad set of D&A capabilities, domain expertise, and off-the-shelf accelerators, can help enterprises reduce the time-to-value and improve business outcomes through consistent and data-driven decision-making. Their recent investments in next-generation technologies and their transition toward driving direct business value for their clients can help enterprises navigate the market’s dichotomy.

In this report, we analyze 27 D&A service providers featured on Everest Group’s D&A Services PEAK Matrix® 2023 and highlight the strengths and limitations of each provider. The study will enable buyers to choose the best-fit provider based on their sourcing considerations, while providers will be able to benchmark their performance against each other.

Scope

• All industries and geographies
• The assessment is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with leading D&A service providers, client reference checks, and an ongoing analysis of the D&A services market

Contents

In this report, we examine:

• D&A service provider landscape
• D&A Services PEAK Matrix® characteristics
• Enterprise sourcing considerations

Membership(s)

Data & Analytics

Sourcing and Vendor Management