Process orchestration enables business users to design, manage, and monitor end-to-end business processes. It is gaining popularity worldwide, offering numerous applications across various business functions and industries. Its benefits encompass improving workforce productivity, ensuring strict process governance and compliance, and enhancing customer experience. Technology providers have been quick to adapt, enhancing their products’ capabilities, features, and functionalities to meet market demands. However, enterprises must select the right-fit process orchestration technology partners to achieve success.

In this report, we study 24 process orchestration technology providers and position them on Everest Group’s PEAK Matrix®, categorizing them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings. The research will help buyers select the right-fit technology providers for their needs and enable providers to benchmark themselves against each other.

Scope

• Process orchestration software products that are sold on license, irrespective of any ongoing business or IT process outsourcing or managed services
• All industries and geographies
• The assessment is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with leading process orchestration technology providers, client reference checks, and an ongoing analysis of the process orchestration market

Contents

In this report, we provide:

• Everest Group’s PEAK Matrix^® evaluation of 24 process orchestration technology providers and their categorization as Leaders, Major Contenders, and Aspirants
• An overview of process orchestration products and different applications
• Competitive landscape of the process orchestration technology provider market
• Key process orchestration technology trends
• Providers’ key strengths and limitations

Membership(s)

Service Optimization Technologies (SOT)

Sourcing and Vendor Management