Offshoring/nearshoring has seen an uptick across functions as enterprises have embarked on a road to recovery post the pandemic. In 2023 as well, rising cost pressures and talent-related challenges in onshore geography will continue to move the pendulum in favor of offshore/nearshore geographies.
Asia Pacific continues to dominate the global services landscape as major tier-1 Indian cities maintain their Leader positions across functions. The Philippines continues to remain a Leader for contact center and transactional business process services work. In EMEA, Poland and Ireland continue to be the locations of choice for IT-BP delivery. Locations in LATAM continue to witness growth in terms of new capabilities to serve the North American (especially the US) market. Mexico, Argentina, and Colombia continue to maintain their position as Major Contenders (in the global landscape) for most functions.
The Global Locations State of the Market Report 2023 describes the global services locations landscape and examines the location-related developments and trends to design a best-fit locations portfolio strategy.
Scope
Industry: global services
Geography: global
Contents
The report includes the following topics:
The report is divided into three parts:
Key trends shaping the global services landscape
Risk watch
Locations PEAK Matrix®: it features an objective, data-driven, and comparative assessment of locations specific to a market segment (function and process); the key market segments and locations in scope include:
Information Technology – Application Development and Maintenance (IT-ADM) – Global (excluding North America)
Information Technology – Application Development and Maintenance (IT-ADM) – Asia Pacific (APAC)
Information Technology – Application Development and Maintenance (IT-ADM) – Latin America (LATAM)
Information Technology – Application Development and Maintenance (IT-ADM) – Nearshore Europe
Information Technology – Application Development and Maintenance (IT-ADM) – North America
Contact Center (CC) – Global (excluding North America)
Contact Center (CC) – APAC
Contact Center (CC) – LATAM
Contact Center (CC) – Nearshore Europe
Contact Center (CC) – North America
Business Process Services (BPS) – Global (excluding North America)
Engineering / Research and Development (ER&D) – Global (excluding North America)
This report presents insights into market size and growth, global services exports by region and country, locations activity by region and country, and trends affecting global locations (changes in the investment environment, key developments globally, and changes in the exposure to various risks)
This report is available only to GBS/ Shared Services Excellence members. For information on membership, please contact us
Global companies have built strong GBS model over the last three decades, with more than 7,500 GBS organizations forming an…
