This Executive Brief is available only to Outsourcing Excellence members. For information on membership, please contact us

In 2021 and 2022, the global services market experienced significant growth across geographies, driven by factors such as strong post-pandemic recovery, increased demand for value-added and digital services, and higher enterprise offshoring/nearshoring. However, global macroeconomic conditions and the impending recession could slow down the market’s growth momentum in 2023 (vis-à-vis 2021 and 2022).

This executive brief aims to support organizations in their transformation journeys by providing a comprehensive overview of the global services market. It covers the latest developments in different locations and key aspects of delivery strategy, such as scope, drivers, planning, and stakeholders. Additionally, the brief outlines Everest Group’s past, current, and future predictions for IT-BP services delivery. It also assesses upcoming locations and key trends that organizations can use to guide their location transformation agendas.

Scope

• Industry: global services
• Geography: global

Contents

In this report, we study:

• Key developments in the global services market, along with revenue, headcount, and center set-up activity
• Global services outlook for major delivery regions
• Upcoming locations for IT-BP services delivery
• Key challenges disrupting the global locations market
• Call to action for workforce leaders

Note: Everest Group publishes Executive Briefs for senior enterprise executives. These briefs address hot industry topics and particularly challenging issues of the day in an easy-to-digest format.