Our global services market Key Issues research is based on annual surveys that capture the pulse of the market on key aspects of the global sourcing industry. Uncertainty, inflation, and macroeconomic instability are the buzz words defining the global business environment in 2023. Forecasts of a fast-approaching recession are gripping businesses across the globe and pushing them to adopt a cautious outlook towards business growth in the coming year. What sets this recession apart from those in the past is the significant talent demand and supply gap. For the past few years, the talent gap has been a growing concern in the IT-BP industry and is expected to continue even under recessionary sentiments. Further, most organizations are focused on minimizing cost/price pressures in the face of growing inflationary headwinds, especially as service providers are looking to increase bill rates. Post the high pent-up demand seen in 2022, as the demand for services stabilizes, the recessionary pressures are expected to have an even greater impact on the industry. Today, the challenge is to ride out these uncertain times while managing the talent gap.
This report presents the results of a study that was conducted in October and November of 2022 with senior stakeholders from global enterprises across multiple departments, such as procurement, IT, and Global Business Services (GBS), to understand their thoughts as they undertook planning for 2023. The report provides perspectives on how leading global enterprises have been impacted in 2022 and are planning to develop resiliency in these uncertain times.
Scope
Geography: global
Industry: cross-industry
Services: IT and business process services
Contents
Top business challenges and critical business model changes in 2022
Outlook and priorities for 2023
Key themes defining the IT-BP industry during these uncertain times
Anticipated changes to service provider portfolios and key service provider-related challenges and priorities
What is the Everest Group BPS Top50™?
The Everest Group BPS Top50™ is a global list of the 50 largest third-party providers, based on their Business Process Services (BPS) revenues and year-on-year growth. BPS is also referred to as Business Proce…
