Our Key Issues research is based on annual surveys that capture the market’s pulse on vital aspects of the global sourcing industry. Today, uncertainty, inflation, and macroeconomic instability are the buzz words defining the global business environment. Forecasts of a fast-approaching recession are gripping businesses globally and pushing them to adopt a cautious outlook to growth in the coming year. However, what sets this recession apart from previous ones is the significant talent shortage accompanying it.

In recent years, the IT-BP industry has been facing an acute talent gap, which is expected to continue under recessionary sentiments. Most organizations are also minimizing cost/price pressures in the face of growing inflationary headwinds, especially as service providers look to increase bill rates. The recessionary pressures are expected to increase as services demand stabilizes following the pent-up demand in 2022.

This report presents the results of a survey that was conducted over October and November 2022 among senior stakeholders at global enterprises and service providers, to understand their plans for 2023. The research also provides perspectives on how leading service providers have been impacted in 2022 and are planning to develop resilience in these uncertain times.

Scope

• All industries and geographies
• Services: IT and BPS

Contents

In this report, we examine:

• Top business challenges and business model changes in 2022
• Outlook and priorities for 2023
• Key themes defining the IT-BP industry during these uncertain times
• Anticipated changes to service provider portfolios and key service provider-related challenges and priorities

Membership (s)

Market Vista™

Sourcing and Vendor Management