The ongoing wave of digital transformation has led to the introduction of new platforms and software, creating a complex environment of applications for users that negatively impacts both user experience and productivity. Organizations must consider technology from the users’ perspective and tailor it to be user-centric. It is vital to make technology more accessible to users and empower them to drive productivity and efficiencies. This has given rise to a new concept known as userization.

In this viewpoint, we explore userization, its benefits, and its applicability in various scenarios. We also examine how Digital Adoption Platforms (DAPs) can support userization. This report will assist readers in understanding the significance of userization for adopting a user-first approach to digital transformation and achieving success in the digital workplace.

Scope

Industry: all

Geography: global

Contents

In this report, we examine:

• Key business imperatives for the organization
• Benefits of userization
• Leveraging DAPs to support userization
• Userization in action
• Key takeaways for enterprises

Membership(s)

Human Resources

Sourcing and Vendor Management