Everest Group’s Healthcare Customer Experience Management (CXM) Services in North America – Service Provider Compendium provides comprehensive and fact-based snapshots of 19 CXM service providers and includes insights on the healthcare CXM service provider landscape in North America. It offers detailed profiles of each healthcare CXM service provider, with a comprehensive picture of its scale of operations, technology solutions, and delivery locations. Each profile also specifies the service provider’s position on Everest Group’s PEAK Matrix^®.

The compendium will enable service providers to benchmark their capabilities against their peers, while buyers of healthcare CXM services will be able to assess the service providers based on the desired set of capabilities.

Scope

Industries: Healthcare

Geography: North America

Contents

In this research, we feature 19 healthcare CXM service provider profiles and include:

• Services suite and scale of operations: key leaders, service suites, FTEs, revenue, recent developments, and partnerships
• Delivery locations: country-level detail of key delivery locations worldwide
• Capabilities and clients: major engagements, revenue by geography, FTE by process coverage and location, and number of contracts by buyer size
• Proprietary solutions and partnerships: brief descriptions of key healthcare CXM technology solutions and partnerships
• Everest Group assessment: includes service provider’s position on Everest Group’s PEAK Matrix^®, along with its market share and delivery capabilities

Membership(s)

Customer Experience Management (CXM) Services, including Contact Center Outsourcing

Sourcing and Vendor Management