In recent years, content moderation has scaled tremendously due to rising content volumes and technical limitations in filtering objectionable content. Regular exposure to disturbing content is causing psychological and emotional distress in content moderators, necessitating the need for well-being support. As the industry advances to new forms of immersive content, enterprises and providers are transitioning from reactive strategies to robust well-being programs to promote moderator well-being and support.
In this viewpoint, we explore the current trends and future concerns of content moderator well-being in the Trust and Safety (T&S) landscape.
Enterprises are increasingly facing Trust & Safety (T&S) challenges driven by the rising volume and variety of content on digital platforms as well as the dynamic regulatory environment. Efforts from various stakeholders to address these issues have…
