Trust and safety services continue to remain a priority for enterprises across industries. Though initially, the scope of content moderation was limited to social media, today, any enterprise with an online presence will find use cases on content moderation and other trust and safety services. While automation accounts for a majority of content moderation decision-making, the importance and criticality of human or manual moderation cannot be overstated.

Multiple factors continue to drive the use cases and adoption of trust and safety services, including the increasing accessibility of the internet to a larger and more diverse population and greater interest from governments in the integrity of online platforms.

In this research, we assess 18 providers on the Trust and Safety – Content Moderation Services PEAK Matrix® and position them as Leaders, Major Contenders, and Aspirants based on their vision & capability and market impact.

Scope

• All industries and geographies
• The assessment is based on Everest Group’s annual RFI process for calendar year 2021, interactions with leading trust and safety BPS providers, client reference checks, and an ongoing analysis of the trust and safety market

Contents

This report examines:

• Trust and Safety – Content Moderation Services PEAK Matrix® assessment
• The provider landscape
• Key strengths and limitations of each provider

Membership(s)

Trust and Safety

Sourcing and Vendor Management