Following the pandemic, businesses have accepted the hybrid workplace as the next normal. Notably, the pandemic highlighted the gaps in organizations’ transformation strategies and the lopsided focus on technology that disregarded the implications on processes, operations, and employees. This skewed focus limited adoption, reduced productivity, and made collaboration difficult.

Emerging from the pandemic, organizations are focusing on connectedness, flexibility, resilience, security, and employee experience to achieve success. Meanwhile, employees are looking for improved well-being and a sustainable workplace that enables them to work on more value generating activities and enhances their productivity.

This viewpoint explores the need for enterprises to undertake workplace transformation initiatives, the reasons why digital workplace operations transformations fail, what a successful workplace transformation looks like, and how enterprises can successfully achieve this transformation.

Scope:

All industries and geographies

Contents:

This report examines:

• Enterprise digital transformation initiatives
• Gaps in enterprise digital workplace operations transformation agendas
• The definition of a successful digital workplace operations transformation
• The roadmap to a successful digital workplace operations transformation

Membership(s)

Digital Workplace

Sourcing and Vendor Management