The pandemic has been a catalyst for enterprises to recalibrate their strategies and operating models for the workplace. Considering that the business case for workplace transformation is well established now, enterprises are conceptualizing the target states of their workplace environments and the journeys required to achieve them. The post-pandemic workplace will require a significant overhaul of tools, processes, talent requirements, security mechanisms, and governance frameworks. The transformation journey will be based around location-agnostic services and a significant focus on employee experience and well-being.

In this research, we present an assessment and profiles of 26 digital workplace service providers featured on Everest Group’s Digital Workplace Services PEAK Matrix® and categorize them into Leaders, Major Contenders, and Aspirants. Each profile offers a comprehensive picture of the digital workplace service provider’s vision and strategy, scope of services offered, digital workplace offerings, innovation and investments, partner network, and strengths and limitations.

Scope

• All industries and geographies
• This assessment is based on Everest Group’s annual RFI process conducted over Q2 and Q3 2021, interactions with leading digital workplace service providers, and an analysis of the digital workplace services marketplace

Contents

Each service provider profile includes:

• A summary dashboard – assessment of market impact, and vision and capability
• Detailed strengths and limitations
• A general overview of the provider’s digital workplace services business – vision, scale, overall focus, and extent of adoption of the provider’s digital workplace services across industry, service segments, buyer groups, and geographies
• An overview of the provider’s digital workplace services offerings – portfolio of services and relative focus across service lines
• An assessment of the provider’s digital workplace services domain investments, case studies, key solutions, and key partnerships

Membership(s)

Digital Workplace

Sourcing and Vendor Management