What is the Everest Group BPS Top 50™?
The Everest Group BPS Top 50™ is a global list of the 50 largest third-party providers, based on their Business Process Services (BPS) revenues and year-on-year growth. BPS is also referred to as Business Process Outsourcing (BPO). Inaugurated in 2015, Everest Group publishes this list every year.
Why the Everest Group BPS Top 50™?
The global third-party BPS industry is valued at more than US$225 billion. Over the years, this industry has evolved significantly, both in breadth and depth of services. What started as a cost optimization concept focusing on “non-core” and “back-office” business processes, today permeates the entire business process value chain, addressing a wide variety of business objectives. Naturally, the industry continues to attract many service providers from a broad range of backgrounds and heritages. Today, Everest Group estimates there are more than 250 service providers with more than US$50 million in revenues offering BPS services around the globe. Some are pure-play BPS providers, while others offer business services as part of a broader portfolio (IT services, consulting, technology products, etc.). Some are focused on a particular domain or geography, while others are broad-based. Some are listed, while others are privately held.
This list helps enterprises to identify the scaled-up providers and their functional coverage. It also helps BPS service providers to compare themselves against others in the industry.
This list is not an analysis of service provider capabilities but rather a factual representation of their business performance as measured by their revenues and growth in a particular year. (Please see the methodology on page 3.) Please refer to specific specific Everest Group PEAK Matrix reports for a detailed assessment of service providers performance across various BPS segments.
How is the BPS Top 50 determined?
There are two distinct steps involved in determining the Top 50: (1) Qualification – Only the 50 largest service providers, based on their BPS revenue, qualify for the BPS Top 50 assessment; (2) Rank determination – Service providers are ranked on the basis of overall BPS revenue and year-on-year growth. Growth has two sub-parameters: absolute growth (measured as change in BPS revenue in US$ million) and percentage growth (measured as percentage change in BPS revenue).