Technology service providers have shown considerable improvements in their commercials, client management, value add and innovation, and strategic partnerships, increasing enterprises’ overall satisfaction levels from 70% in 2020 to 75% in 2021. However, talent management has emerged as a major reason of enterprises’ dissatisfaction with technology service providers. Enterprises are not satisfied with technology service providers in terms of ensuring talent availability based on their requirements, investing in L&D, and handling attrition. Attrition has become a major problem for technology service providers and is impacting project timelines, costs, and quality. Enterprises are finding it hard to replace talent, and frequent replacements are hampering knowledge management.
This report is based on insights from 496 structured interviews with enterprises that were suggested as references by the 90 global technology service providers assessed in this report. The study summarizes the views of various enterprises on the capabilities of their technology service providers across information technology services. The report also captures quantitative and qualitative insights across enterprises’ digital agendas.
Scope
All industries and geographies
Contents
In this report, we share:
- Enterprises’ satisfaction levels across years, geographies, and industries
- Reasons for enterprise satisfaction and dissatisfaction with technology service providers
- Enterprises’ business and technology priorities
- Enterprise perceptions of individual technology service providers
- Enterprise expectations from technology service providers
Membership(s)
Application Services
Banking and Financial Services Information Technology
Cloud and Infrastructure Services
Cybersecurity
Data & Analytics
Digital Services
Digital Workplace
Enterprise Platform Services (EPS)
Healthcare Payer and Provider Information Technology
Insurance Information Technology
Life Sciences Information Technology
Sourcing and Vendor Management
