This Virtual Roundtable Discussion Summary is available only to GBS/ Shared Services Excellence members. For information on membership, please contact us

Everest Group regularly organizes virtual sessions where senior executives from enterprises convene to share experiences and network with colleagues in other organizations on hot industry topics or particularly challenging issues of the day.

In this virtual roundtable, executives discussed how the operating and governance models should be envisioned for the success of a retail CPG GBS. The conversation covered topics including GBS influence on enterprise-wide decision making, the level of ownership that the GBS centers have in different areas, cross-functional collaboration, and change management.