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Business agility has taken center stage for enterprises as they strategize to quickly adapt and respond to market challenges and opportunities. Organizations are adopting a decentralized governance structure with multiple communication channels to enable a greater sense of ownership across levels. They are also leveraging cross-functional teams, flexibility, technology, and innovation to ensure agility across the organization.

This report explores the Commitment, Collaboration, Competence, and Construct (4Cs) to successfully attain business agility in a Global Business Services (GBS) organization. It also recommends the steps to boost the 4Cs and best practices to attain agility.

Scope:

All industries and geographies

Contents:

In this report, we examine:

• The recipe for attaining business agility in GBS organizations 
• Steps to boost the 4Cs

• Case studies 
• Best practices to drive the 4Cs to achieve business agility