Until recently, enterprises were using archaic Field Service Management (FSM) systems that required manual upkeep by technicians and managers. With the emergence of next-generation FSM products, organizations are looking for automation-focused and data-/outcome-driven integrated solutions with an emphasis on end-user experience. They have greater demands from FSM vendors and place high value on innovation through future-ready technologies, industry-adaptive solutions, and sustainability.
Evolving client expectations are driving FSM vendors to design solutions for emerging areas, co-develop industry-specific solutions with their strategic partners, and solve the most complex use cases in the FSM marketplace. They are making strategic acquisitions to fill the gaps across their portfolios and enhance their geographic footprints.
In this research, Everest Group presents the current FSM state of the market, key takeaways for enterprises and FSM vendors, enterprise expectations and challenges, and current and emerging use cases across industries.
Scope:
All industries and geographies
Contents:
This report examines:
Enterprise adoption themes for FSM solutions
Key takeaway for enterprises and FSM vendors for chartering their FSM journey
FSM market overview, including market size, growth, and industry- and geography-specific trends
The IT organization’s role is evolving from a run and efficiency mandate to a driver of business growth, change, and innovation. Consequently, the traditional technology stack is shifting from a system of records and efficiency mandates to that of…
