Everest Group defines process mining as a fact-based approach to discovering, monitoring, and optimizing as-is processes by analyzing process-related information from event logs that enterprise systems, such as ERP and CRM, generate.

Process mining products are rapidly evolving in terms of their capabilities, features, and functionalities and find a range of use cases in different business functions / verticals. Process mining solutions not only help enterprises achieve cost savings and operational efficiencies by identifying process optimization/automation opportunities, but also improve workforce productivity and enhance customer experience.

This research provides process mining buyers, software providers, and third-party enablers (service providers and system integrators) a detailed view of the process mining market; analyzes it across dimensions including market size and adoption trends, solution characteristics, product capabilities and trends, and provider landscape; and shares the market outlook for 2022-23.

Scope

• All geographies and industries
• Process mining software products that are available for independent licensing

Contents

In this report, we study:

• Overview of process intelligence
• Process mining market overview
• Buyer insights
• Process mining solution characteristics
• Process mining product capabilities and trends
• Process mining provider landscape
• Outlook for 2022-23

Membership(s)

Service Optimization Technologies (SOT)

Sourcing and Vendor Management