Task mining plays a key role in improving operational excellence, filling the automation pipeline, and accelerating organizations’ digital transformation journeys by providing a data-based approach to process optimization and automation. It is rapidly gaining traction across geographies and finding a wide range of use cases across business functions and verticals, as it can help achieve cost savings, improve operational efficiencies, and enhance employee experience. Technology providers are also evolving rapidly in terms of their product capabilities, features, and functionalities. However, to achieve success, it is critical for enterprises to select the right-fit task mining technology partners.

In this report, we study 17 task mining technology providers and position them on Everest Group’s PEAK Matrix®, categorizing them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings. The research will help buyers select right-fit technology providers for their needs and enable providers to benchmark themselves against each other.

Scope

• Task mining software products that are available independent of professional services
• All industries and geographies
• Assessment based on Everest Group’s annual RFI process for the calendar year 2021, interactions with leading task mining technology providers, client reference checks, and an ongoing analysis of the task mining market

Contents

In this PEAK Matrix® report, we look at:

• Everest Group’s PEAK Matrix® evaluation of 17 task mining technology providers and their categorization as Leaders, Major Contenders, and Aspirants
• Process intelligence products
• Competitive landscape of the task mining technology provider market
• Key task mining technology trends
• Strengths and limitations of each task mining technology provider studied

Membership(s)

Service Optimization Technologies (SOT)

Sourcing and Vendor Management