As the economic and global effects of the COVID-19 pandemic wear off, enterprises are looking for newer destinations to deliver IT-BP processes. One such destination is Middle East and North Africa (MENA), which is experiencing significant macroeconomic changes, with most countries in the region diversifying their highly oil-dependent economies by attracting foreign investments in the IT-BP space. Additionally, the region’s strong, untapped domestic and regional demand, coupled with lower market congestion compared to other global delivery hubs, further amplifies the region’s value proposition. As enterprises reassess their sourcing landscapes, an informed view of the MENA region may serve as a key differentiator for them.

This report takes a comprehensive look at the MENA region as an emerging delivery destination for nearshoring/offshoring. The study examines key trends, emerging countries, and forward-looking opportunities that the region offers.

Scope

• Geography: Middle East and North Africa
• Services: IT-BP

Contents

In this report, we share:

• Drivers of IT-BP delivery growth in MENA
• Operating risks
• Risk-reward assessment, highlighting relevant trade-offs
• Global services delivery overview
• Key market trends
• Market activity and function maturity
• Role of locations in global delivery portfolios
• Risk dashboard
• Key risks to watch out for
• Financial attractiveness of MENA
• Talent availability
• Availability of key languages

Membership(s)

Locations Insider™

Sourcing and Vendor Management