As the economic and global effects of the COVID-19 pandemic wear off, enterprises are looking for newer destinations to deliver IT-BP processes. One such destination is Middle East and North Africa (MENA), which is experiencing significant macroeconomic changes, with most countries in the region diversifying their highly oil-dependent economies by attracting foreign investments in the IT-BP space. Additionally, the region’s strong, untapped domestic and regional demand, coupled with lower market congestion compared to other global delivery hubs, further amplifies the region’s value proposition. As enterprises reassess their sourcing landscapes, an informed view of the MENA region may serve as a key differentiator for them.
This report takes a comprehensive look at the MENA region as an emerging delivery destination for nearshoring/offshoring. The study examines key trends, emerging countries, and forward-looking opportunities that the region offers.
The global services market grew significantly in 2021 and 2022 across geographies driven by factors such as strong post-pandemic recovery, increased demand for value-added and digital services, and higher enterprise offshoring/nearshoring. However,…
