As the global services market witness an uptick in activity in 2021, the year 2022 looks positive from a growth perspective. Offshoring/nearshoring has seen an uptick as enterprises have embarked on a road to recovery post the pandemic.
Asia Pacific continues to dominate the global services space as major tier-1 Indian cities maintain their Leader positions. The Philippines continues to remain a Leader for contact center and transactional BPS work. China is primarily leveraged for digital functions around the cloud, cybersecurity, analytics, and engineering/R&D services. In EMEA, Poland, and Ireland continue to be locations of choice for IT-BP delivery. Within the Americas, Canada continues to witness growth in terms of new centers setups and capabilities development to serve the North American market at a moderate cost arbitrage over the leading US markets. Colombia is a Leader for transactional BPS delivery. Mexico and Argentina continue to maintain Major Contender positions for most functions.
The Global Locations State of the Market Report 2022 describes the global services locations landscape and examines location-related developments and trends to design a best-fit locations portfolio strategy.
Scope
Industry: global services
Geography: global
Contents
The report includes the following topics:
The report is divided into three parts:
Key trends shaping the global services landscape
Risk watch
Locations PEAK Matrix®: features an objective, data-driven, and comparative assessment of locations specific to a market segment (function and process); the key market segments in scope include:
Information Technology-Application Development and Maintenance (IT-ADM)
Contact center (English language)
Transactional Business Process Services (BPS)
Complex/judgment-intensive BPS
Bilingual (Spanish and English languages) BPS
Multilingual (European languages) BPS
Analytics
Cloud services
Cybersecurity
Engineering/R&D services
IT services in the US
This report presents insights into market size and growth, global services exports by region and country, locations activity by region and country, and trends affecting global locations (changes in the investment environment, key developments globally, and changes in the exposure to various risks)
The global services market grew significantly in 2021 and 2022 across geographies driven by factors such as strong post-pandemic recovery, increased demand for value-added and digital services, and higher enterprise offshoring/nearshoring. However,…
