Property and Casualty (P&C) insurers prioritized and accelerated their long-term process developments over the course of COVID-19, with providers bridging potential process gaps and bringing functional changes amid global uncertainty. In the next normal, driving process efficiencies, improving customer experience, exploring new markets, and enabling talent management will be the key strategic priorities for insurance service providers.
In this research, we provide a comprehensive picture of the key investment trends in the P&C insurance outsourcing market. The analysis is based on Everest Group’s annual RFI process, interactions with leading P&C insurance Business Process Services (BPS) providers, interactions with buyers, and our ongoing coverage of the P&C insurance and services market.
Scope
Industry: P&C insurance industry, including personal, commercial, and specialty lines
Geography: Global
Services: P&C insurance BPS
Insurer investment examples: Only publicly available information has been used to depict customer experience transformation use cases
Contents
This report studies trends and discussion themes in the P&C insurance BPS industry under three sections:
- Key trends in the P&C insurance industry in the post COVID-19 landscape
- Evolution of BPS relationships
- P&C insurance BPS growth trends
Membership(s)
Insurance Business Process
Sourcing and Vendor Management
