Organizations worldwide have had to overcome unprecedented challenges to sustain business activity in the last 22 months. The COVID-19 pandemic’s onset in 2020 was followed by an almost complete collapse of supply chains, businesses, industries, and healthcare systems. In contrast, 2021 was marked by the optimism accompanying the widespread availability of vaccines and the reopening of major economies, but subsequent waves of infection continued to pose a challenge. Amid these disruptions, organizations have renewed their focus on creating an agile and diverse workforce that is ready for the future of work.

Everest Group’s Future of Work research presents our insights over a series of three viewpoints. Our research leverages existing intellectual property and data from a survey of 200 senior HR leaders across geographies, industries, and organization sizes. In particular, we examine the three key questions confronting the workforce and workplace mechanics:

• Where will the work be done?
• Who will do the work?
• How will the work be done?

This study, the second in the series, answers the question Who will do the work? As organizations increasingly look at ways to create a highly diverse and agile workforce augmented by next-generation employment models, HR leaders will need to be at the forefront of such transformation efforts. This research provides practical advice to HR leaders and organizations on how to navigate the next normal for their organizations.

Scope

• Domain: Contingent Workforce Management (CWM), recruitment, HR
• All industries and geographies

Contents

In this report, we examine:

• Workforce design principles for the future of work
• Creating a diverse workforce and improving Diversity, Equity, and Inclusion (DE&I) in the workplace
• Creating an agile workforce by leveraging contingent workers

Membership (s)

Contingent Workforce Management Services

Human Resources

Recruitment

Sourcing and Vendor Management