Enterprises are increasingly leveraging conversational AI solutions to create differentiation for their businesses through the benefits that it offers such as improving customer experience, enhancing employee productivity, reducing costs, achieving a fast RoI, and increasing revenue. Technology providers in this space are improving their products by offering newer capabilities while deepening existing ones and entering new markets to serve the huge enterprise demand. Different conversational AI providers offer distinct breadth of capabilities, use cases, language support, and sophistication in execution.
The scale of investments that both enterprises and technology providers are making in conversational AI products makes it critical for enterprises to choose the right product to meet their business requirements.
Scope
Solution: conversational AI
All geographies and industries
Our research studies 26 leading conversational AI providers and feedback from 55+ enterprise buyers
Contents
In this report, we:
Study evolving enterprise expectations and desired characteristics of conversational AI technology providers/li>
Examine the business objectives/adoption drivers of conversational AI
Discuss enterprise challenges in conversational AI adoption
Look at buyer satisfaction with conversational AI providers in meeting their objectives across various dimensions
List the key strengths and limitations of the conversational AI solutions from the technology providers studied
Conversational Artificial Intelligence (AI) is a network of advanced technologies and solutions that communicate with each other to share information across systems in a contact center environment. Since the pandemic, the use of conversational AI…
